What is typical delivery process?
Our typical delivery times are within 3 business days and a window of 3 hours for expected Delivery, we know how valuable is your time and don’t want to make you wait all day for your delivery.
Delivery update: Due to high demand, some of our products might experience delay on delivery time, customers may experience delivery delays with some of our most popular items.
The dates provided are subject to change, but our Customer Service will contact you on the status of your order and provide more information for ETA on your delivery.
We appreciate your patience.
For information about how we’re responding to delivery concerns surrounding COVID-19, please read Delivery-response to Covid-19.
Delivery Process
1) Order is Placed
You've just placed your order with Furniture Spot or furniturespot.ca! As soon as your order has been placed, we’ll send you an email to confirm receipt if you made your purchase online, if you are making your purchase in store we will hand you a hard copy of your receipt or email at your choice.
2) Processing Delivery
After the purchase is done. We will provide you with a confirmation date and time to keep you up-to-date. Our typical delivery times are within 3 business days and a window of 3 hours for expected Delivery, we know how valuable is your time and don’t want to make you wait all day for your delivery. Please note: The estimated Delivery date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, Delivery is sometimes delayed or accelerated. We recommend you keep a close eye on your order and call us for updates.
3) Out For Delivery
Once our Delivery Service has your order on their truck, they will call you. Our Delivery will make a delivery attempt that day between 9am - 7pm for residential addresses and will Deliver your item(s). If they don’t make the delivery due to you not being able to receive the deliver, they will make a second delivery attempt the following business day, (additional charges may apply).
4) Delivered
Your Item(s) has arrived at your home. Enjoy your new Furniture/Mattress.
Note: Inside entryway delivery refers that the item/s will be placed inside the entryway of the main entrance (Not inside any bedroom).