Exchanges & Returns Policy
We accept refunds only if inquired and completed within 5 days, starting counted from delivery day or within 5 days of an in-store purchase, provided the merchandise is unopened, unused, in its original packaging and condition, and the original sales receipt is presented with valid ID. All exchanges and returns are handled via email at support@furniturespot.ca. Email us with your inquiry, and we will assist you. If you ordered online and would like to have your item(s) shipped back to our warehouse for a return and refund, please contact our Customer Care team and they will be happy to serve you.
For all items bought online or in-store, returned or exchanged Item(s) may be subject to additional charges. Contact customer support for more information.
Promotional mattresses might come with different cover color, it is the same quality and same mattress but the cover clothed color might have changed. Furniture Spot will do it’s best to change the picture. We do not assume any responsibility for promotional mattresses.
No refunds or exchange for promotional - clearance item/s.
With your new mattress, we want to ensure you’re getting the sleep you want and deserve. That’s why you can exchange your mattress within 100 Night Free Trial after you’ve purchased it for one that suits you better. That’s our Comfort Guarantee.
Please note that we only accept online exchanges in-store, after you have contacted our specialists via email. As well, all refunds will be credited in the original form of payment with the shipping fees deducted. You will be responsible for paying any balance due upon exchange if the retail price of the new item(s) selected is greater than the retail price of the returned item(s). No lesser value mattress exchange, only equal or higher value permitted for exchange.
If you received a damaged product, please contact our Customer Service team within 48 hours of your delivery, and they will be happy to assist. Sorry, we do not accept returns or exchanges on headboards, footboards and bed frames, or on already discounted and promotional merchandise.
Additional explanation: if a product says no warranty available means no comfort trial, no exchanges are available for the same product. It is final sale!
Items that could be returned or exchanged within 5 days include any unopened and unused pillows, duvets, mattress pads and protectors, sheets and any other small items we chose.