FAQ

100 Nights Free Trial Explained

Furniture Spot Mattress is covered by a 100 Night Free Trial from the day your mattress is delivered or picked up in-store, to try it out in the comfort of your home and make sure it’s the right fit for you. That gives you more than three months to decide you love it as much as our 5000+ other Canadians in Halifax.
The purchase of a mattress must be accompanied by the purchase and use of a waterproof mattress cover of the same size as the mattress. You must use Furniture Spot waterproof mattress cover at all times to protect your new mattress.

What does this Mean?

If for any reason, you are not satisfied by Furniture Spot Mattress simply reach our Customer Care Team. While they have a few questions to ask you about your experience with the mattress, our Customer Care Specialists will walk you through the Exchange process at your request. You can exchange it for one of our other mattresses, hassle-free, at our location in Halifax.
All you need to do is stop in and start the exchange process. For a nominal fee, we’ll deliver your new selection right to your doorstep with our Delivery Service. Rest assured we’re here to give you the best for your sleep. 

Eligibility

Every Furniture Spot customer is eligible for one 100 Night Free Trial for their first purchase from furniturespot.ca or in store. Only first orders with a maximum of 4 mattresses are eligible. This trial is not transferable, and Furniture Spot mattresses purchased through third-party channels are not eligible for the 100 Night Trial.

Our typical delivery times are within 3 business days and a window of 7 hours for expected Delivery, we know how valuable is your time and don’t want to make you wait all day for your delivery.

Delivery update: Due to high demand, some of our products might experience delay on delivery time, customers may experience delivery delays with some of our most popular items.
The dates provided are subject to change, but our Customer Service will contact you on the status of your order and provide more information for ETA on your delivery.
We appreciate your patience.

For information about how we’re responding to delivery concerns surrounding COVID-19, please read Delivery-response to Covid-19.

Delivery Process

1) Order is Placed

You've just placed your order with Furniture Spot or furniturespot.ca! As soon as your order has been placed, we’ll send you an email to confirm receipt if you made your purchase online, if you are making your purchase in store we will hand you a hard copy of your receipt or email at your choice.

2) Processing Delivery

After the purchase is done. We will provide you with a confirmation date and time to keep you up-to-date. Our typical delivery times are within 3 business days and a window of 3 hours for expected Delivery, we know how valuable is your time and don’t want to make you wait all day for your delivery. Please note: The estimated Delivery date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, Delivery is sometimes delayed or accelerated. We recommend you keep a close eye on your order and call us for updates.

3) Out For Delivery

Once our Delivery Service has your order on their truck, they will call you. Our Delivery will make a delivery attempt that day between 9am - 7pm for residential addresses and will Deliver your item(s). If they don’t make the delivery due to you not being able to receive the deliver, they will make a second delivery attempt the following business day, (additional charges may apply).

4) Delivered

Your Item(s) has arrived at your home. Enjoy your new Furniture/Mattress.

Can you explain Furniture Spot’s Mattress warranty?

WARRANTY INFORMATION

Your new Furniture Spot Mattress is covered up to 10-year Limited Warranty.
All Customers are eligible for a period up to 10-year limited warranty from the date of purchase at Furniture Spot or furniturespot.ca. The purchase of a mattress must be accompanied by the purchase and use of a waterproof mattress cover of the same size as the mattress. You must use Furniture Spot waterproof mattress cover at all times to protect your new mattress. Within 10 years if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original mattress size purchased. This includes all components of the mattress. If the claim happens during 100-night comfort trial, we will pause your trial until your mattress is replaced or repaired. There will be a nominal fee applied for the delivery services.

Furniture Spot will, at its option, repair or replace your mattress under the following conditions:

ITEMS COVERED DURING NORMAL WEAR:
MATTRESS:

Degradation, which causes the mattress to have a visible body impressions/indentations greater than 1.5”, not associated with the use of improper foundation, improper handling. For the warranty claim a proper foundation must be used at all times. Frame with no gaps larger than 3 inches. Coils or wires that protrude or rip through the fabric.

ITEMS NOT COVERED:

Body impressions/indentations less than 1.5”
A normal increase in softness of the foam/top of the mattress after a long-term use.
Mattress height
Bent border wire due to mishandling
Mattress handles
Sagging due to lack of centre support on the bed frame
Edge sagging unless otherwise specified
Covering fabric on mattress
Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.
Sleep set height, Sheet fit
Misuse, abuse, or improper care
Damage due to use with an inappropriate foundation.
Mattress must not be placed on the floor directly and must use a proper, raised frame which provide supports along the entire bottom surface of the mattress with no gaps greater than 3 inches.
Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

NOTE:

ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY THE ORIGINAL BILL OF SALE WITH VALID ID.
Staining or soiling of mattress will void this warranty.
Warranty is void if the mattress is on an improper or modified support system.
Warranty is void if the mattress is purchased for commercial use.
Repair or replacement does not extend this warranty or begin a new warranty. Warranty is non-transferable.
No refunds, you will receive another mattress or have yours repaired if you have a defective mattress that falls under Furniture Spot Warranty requirements.

Replacements

Except for the terms provided herein, Furniture Spot will not charge the purchasers to repair or replace a purchaser’s Mattress if it is deemed defective during the length of this 10-year Limited Warranty, excluding the delivery for a nominal fee. No new warranty will be provided for the replacement product. The warranty approval process is up to Furniture Spot sole discretion, and not up to the customer’s interpretation of our warranty policy.

Your Responsibility

Furniture Spot mattress warranty covers the original purchaser of any Furniture Spot mattress who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Mattress is owned by the original purchaser of the Mattress. The original purchaser, for the purposes of this warranty, is the first purchaser of the Mattress from Furniture Spot or furniturespot.ca. Please retain a copy of the original receipt as proof of purchase.
Photos, the item# (located on the mattress), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL FURNITURE SPOT OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF FURNITURE SPOT HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. FURNITURE SPOT’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

FURNITURE SPOT MATTRESS’ ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS.

For sure. Just give us a call at (902) 406 3939. We’re happy to help you with your purchase.

BODY IMPRESSIONS / INDENTATIONS
Are a natural occurrence.

The resilient materials used in the mattress are designed to conform to your body’s individual contours. This is not a structural or manufacturing defect. Centre crowning is a natural and common occurrence in the queen and king size mattresses with split foundations.

FOUNDATION
Use a foundation with your mattress

To claim warranty on your mattress you must use a foundation. It is the foundation that supports the entire mattress and a structurally inferior foundation can cause the mattress to collapse.

FRAME SUPPORT
A centre support is required.

Double, Queen and King size mattress sets require the use of a bed frame with a horizontal or vertical metal centre support with a centre leg.

MOVING
Do not bend the mattress

By carrying a mattress on its side or bottom, it is less likely to get damaged. Do not stand or jump on the mattress. Some mattresses allow for bend ability to 180 degrees, if foam encased. This is designed to assist in moving the mattress and getting through tight hallways or door frames. Check product spec details for applicability.

Do not grip the mattress by the border as this may cause tears. Hold the mattress by the bottom to avoid damage. Do not lift or move mattress by the handles, as these are for positioning only.

FULL CYCLE ROTATION / TURNING INSTRUCTIONS

Body impressions / indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body’s individual contours. To ensure your mattress is rotated properly, please follow the full cycle rotation: CLICK HERE

DO’S AND DON’TS OF MATTRESS CARE

DO turn your mattress on a regular basis. We suggest rotating the mattress every 2 months.
DO use a waterproof mattress protector to avoid stains; spoilage will nullify your warranty.
DO replace the old foundation when purchasing a new mattress. An old foundation may not provide adequate support.

DO use an appropriate bed frame with centre support.
DO expect body impressions/indentations. These are normal and indicate the comfort layers are conforming to your body.

DO NOT put a board between your mattress and foundation.
DO NOT bend your mattress under any circumstances as this may damage the innerspring.

DO NOT use any dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.

DOUBLE CHECK:

1. Will your new sleep set fit in the door or stairway? We recommend to measure first.
2. Is the height of your new sleep set acceptable for your headboard, nightstand and other bedroom furniture?
3. Is a low profile frame or foundation required?
4. Did you purchase a mattress protector to protect your new mattress?

Mattress Warranty: Self Inspection

We offer a convenient and simple warranty where you can conduct a self-inspection. In order to complete the online warranty, you will need the following tools. 

• High Resolution smart phone Camera or Digital Camera

• Ruler or measuring tape to measure depth

• Straight object to make sure you can show the measurements e.g. (broomstick, yardstick)

Once you have completed the pre-assessment and feel that your bed meets the warranty criteria, upload your pictures into your email, make sure they are size small and email us at support@furniturespot.ca. Our Specialist team will assess your pictures and get back to you via email or call for further instructions.

If you need assistance, we have a short video tutorial on how to conduct self-inspection. (Link coming soon)